Pet services

Falkirk pet services targeted by notorious Facebook troll behind thousands of bad reviews

Dog walkers, groomers and pet shops in Falkirk have found themselves targeted by a notorious Facebook troll behind thousands of bad reviews.

The unknown user, who posts under the account name “Frank Whittle” or “Frank Michael Whittle”, has bombarded grooming businesses across the country with bad reviews.

2,000 businesses were targeted, each receiving a “would not recommend” or a one-star rating despite never having interacted with the user.

Some small businesses have been forced to disable reviews to prevent the person from ruining their reputation.

The other account is using a smiley

Speaking to Facebook, Grangemouth-based Coco’s Pet Pantry said: “We have to temporarily disable our reviews after hearing of many local pet service businesses in the targeted area.

“Frank Whittle or Frank Micheal Whittle, this is a profile, targeting dog/pet service businesses.

“He left over 2,000 reviews, but 672 are still active and Facebook Support has yet to ban his profile.

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“This is detrimental to small businesses and we do this to allow us to retain all the nice reviews/comments.

“This will be restored as soon as possible.”

Many affected companies reported the harmful reviews; however, most remain in place.

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